Network

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Frequently Asked Questions (FAQ)

You ask, We answered.

Free domain name applies to yearly plans only. The free domain name will be valid according to the year(s) of first-time signup. Upon hosting renewal, domain name is chargeable based on the current renewal price.
Yes. Your domain remains as yours as long as the domain name is registered under you.
There might be downtime for website, therefore, clients are advised to update DNS during weekends. On the other hand, your email will not be affected and you can still send and receive your emails as usual. However, some of your emails will be sent to the old server and some will be sent to our server. At this time, we recommend you to download all your emails to your own terminals to avoid any email lost.
We guarantee a 99.9% Network Uptime and 99.5% server uptime. Furthermore we provide a 30 days money back guarantee on our share hosting packages.